Charitable Care and Financial Assistance at Mayo Clinic

Mayo Clinic’s mission is to provide the best care to every patient through integrated clinical practice, education and research. Mayo Clinic strives to benefit humanity through work in these three areas while supporting the communities in which people live and work. Mayo Clinic appropriately serves patients in difficult financial circumstances and offers financial assistance to those who have an established need to receive medically necessary services and meet criteria for assistance. Mayo Clinic seeks to provide support for those unable to pay for medically necessary care. This includes: Using fair and consistent billing and collection practices, including charitable care and financial assistance policies and a standard application process Providing extended payment plan options and medically necessary services at reduced rates or at no cost for patients eligible for financial assistance Providing emergency care, regardless of ability to pay Mayo Clinic determines the need for financial assistance by reviewing the medically necessary services requested by the referring provider; any care previously provided; available insurance coverage or other sources of payment; and an applicant’s financial profile. This method allows for a fair and accurate way to assist patients who are experiencing financial hardship. Required financial information may include annual household income, applicable assets, household size and confirmation of application for all sources of coverage, including Medicaid, if eligible. International patients are not generally eligible for financial assistance. If you’re experiencing financial hardship, please contact Patient Account Services to discuss options such as a payment plan or financial assistance. You may visit Registration and Business Services offices in any of the following locations: Mayo Clinic in Arizona Mayo Clinic Building, Scottsdale campus Mayo Clinic Specialty Building, Phoenix campus Mayo Clinic Hospital, Phoenix campus You may also call Patient Account Services at 844-217-9591 (toll-free), Monday through Friday, 8 a.m. to 5 p.m. Mountain time. Mayo Clinic in Florida Davis Building Mayo Clinic Hospital Mayo Building You may also call Patient Account Services at 844-217-9591 (toll-free), Monday through Friday, 8 a.m. to 5 p.m. Eastern time. Mayo Clinic in Minnesota Mayo Clinic — Gonda Building, Lobby Level East Mayo Clinic Hospital, Methodist Campus — Eisenberg Building, Lobby Level Mayo Clinic Hospital, Saint Marys Campus — Mary Brigh Building, Main Floor You may also call Patient Account Services at 844-217-9591 (toll-free), Monday through Friday, 8 a.m. to 5 p.m. Central time. You may also contact us by phone. Call Patient Account Services at 844-217-9591 (toll-free), Monday through Friday. All Mayo locations Monday through Thursday 7:00 a.m. to 7:00 p.m. Central time (during daylight saving time) 7:00 a.m. to 6:00 p.m. Central time (during standard time) Friday 7:00 a.m. to 4:00 p.m. (year round) Collaborating to Help You Mayo Clinic collaborates with Elevate Patient Financial Solutions (ElevatePFS) to provide free financial advocacy for patients who do not have medical insurance.  ElevatePFS will work with patients to identify what assistance they may qualify for.   Special programs are available to those who meet certain eligibility requirements such as: Eligibility-Medicaid, Medicare, COBRA Disability (SSDI/SSI) You may be referred to ElevatePFS if you received care from Mayo Clinic without insurance or if a financial counselor identified that you might need or qualify for more insurance coverage.  You may reach ElevatePFS directly: Rochester:  1-715-318-0498 Arizona: 1-623-254-7152 Florida:  1-904-862-2069 How do I apply? The most convenient option for most people is to submit a financial assistance application through their Patient Online Services accounts. Applying through Patient Online Services lets you submit all documentation online. Please note that you must have a patient account already established with Mayo Clinic to use this option. Log in or create your patient account now. Alternatively: A second option is to submit an electronic application and mail supporting documentation. Use these instructions to review and submit the form. As a third option, you can print the Mayo Clinic Financial Assistance Application (PDF) and mail it along with supporting documentation. Please note that if you choose either alternative option, you must mail or fax your supporting documentation and/or PDF application, whereas applying via Patient Online Services lets you submit the supporting documentation online. Please return the completed application (if in PDF form) and all other required supporting documentation (unstapled, unclipped, and unaltered) to Patient Account Services: By mail: Mayo Clinic PO Box 860910 Minneapolis, MN 55486-0910 Or by fax: 507-284-3445 Additional documents Arizona-specific financial assistance documents, including translated versions Florida-specific financial assistance documents, including translated versions Minnesota-specific financial assistance documents, including translated versions Financial Assistance Application (PDF) Billing and Collection Policy (PDF) Provider List (PDF) Related information Financial Assistance for a Mayo Clinic Health System location